The Medical Tourism CRM by Wind Digital is a specialized hospital and clinic management platform built to convert international patient leads into booked surgeries. It orchestrates the entire patient journey: multi-channel lead acquisition in the UK/EU/US, doctor case reviews, interactive treatment proposals, flight/hotel logistics, surgery scheduling, and 12-month post-op care.
Generic CRM software forces painful workarounds and fractured customer records. Here is how our bespoke platform replaces friction with connected workflows.
Inquiries arriving across disparate channels go unanswered for hours, causing high patient drop-off
Omnichannel team inbox unifying WhatsApp, Web Chat, Instagram, and Email into a prioritized coordinator pipeline.
Static documents fail to build trust with high-net-worth international clients seeking premium surgical care
Interactive multilingual web proposals showcasing procedure details, doctor credentials, hotel options, and instant deposit links.
Spreadsheets and fragmented driver communication cause airport friction and guest frustration
Integrated concierge module managing flight tickets, VIP van driver schedules, and hotel reservation vouchers.
Patients lose touch after returning home, increasing anxiety, medical risk, and poor online reviews
Automated WhatsApp milestone check-ins at Day 7, Month 1, Month 3, and Month 12 with photo review reminders.
Every component is engineered modularly so you can deploy fast, integrate with your current systems, and scale without software licensing penalties.
AI-assisted multi-agent team inbox with real-time translation
Team inbox with automatic language translation, coordinator lead distribution, and granular patient medical history cards.
High-converting digital quotes with hotel, doctor, and payment tiering
Generate stunning multi-tier proposals (Standard vs. VIP Package) with hotel options, doctor video intros, and multi-currency Stripe/Wise deposit links.
Live flight tracking, private driver dispatch, and hotel vouchers
Track incoming flight numbers with live flight status APIs, dispatch private transfer drivers, and manage partner hotel bookings.
Automated photo reviews and proactive healing survey automations
Scheduled medical surveys and automated photo upload requests allowing surgeons to monitor healing and catch complications early.
We connect your bespoke CRM directly into your marketing channels, lead portals, inventory feeds, communication gateways, and existing DMS.
Key operational, licensing, technical, and DMS integration questions answered directly.
Yes. All patient personal data and medical photographs are encrypted at rest using AES-256 and transmitted exclusively over TLS 1.3 with full access audit logging.
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